{"id":680,"date":"2026-06-30T20:14:58","date_gmt":"2026-06-30T18:14:58","guid":{"rendered":"https:\/\/fln.gg\/?page_id=680"},"modified":"2026-09-05T23:42:46","modified_gmt":"2026-09-05T21:42:46","slug":"support","status":"publish","type":"page","link":"https:\/\/fln.gg\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"
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Not every problem belongs in the same form. A server failure requires information other than a ban objection, a VIP issue, or a hosting request. Choose the appropriate area so that your message arrives where it can be edited.<\/p>\n<\/div>\n\n\n\n

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Status<\/strong><\/p>\n\n

First check<\/p>\n\n

Known disturbances are made visible before an individual request.<\/p>\n<\/div>\n\n\n

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Details<\/strong><\/p>\n\n

Schneller helfen<\/p>\n\n

Game, error picture and already tested steps belong in the request.<\/p>\n<\/div>\n\n\n

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Route<\/strong><\/p>\n\n

Richtig ankommen<\/p>\n\n

Technology, moderation and general questions are not mixed together.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

\"Frontline-Team<\/figure>
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Server offline or disruption<\/h2>\n\n\n\n

Check it first. Status<\/a><\/strong>. There are known failures, maintenance and affected components. If no disturbance is entered, open Technical problems<\/a><\/strong> Do the game-related checks.<\/p>\n\n\n\n

Keep the server name, time, platform and exact error message ready. \u201cServer does not work\u201d is not enough for a technical assignment.<\/p>\n<\/div><\/div>\n\n\n\n

\"Technischer<\/figure>
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Join, mods, version or lag<\/h2>\n\n\n\n

For server browser problems, mod mismatch, incorrect versions, timeouts, voice problems and lag Technical problems<\/a><\/strong> responsible. There you will find secure first steps and the required support data.<\/p>\n\n\n\n

Arma Reforger also helps Server-Join Guide<\/a><\/strong>. For Minecraft you check version, modloader and the modpack specified on the server side.<\/p>\n<\/div><\/div>\n\n\n\n

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Players report<\/h2>\n\n\n\n

A possible violation of the rules you report about Report Info<\/a><\/strong> Or the report bot included there. Name game, server, time, player and specific situation. Public allegations in the Discord are not a substitute for a report.<\/p>\n\n\n\n

A report is not an automatic ban decision. The moderation team shall review the available information.<\/p>\n<\/div>\n\n\n\n

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Ban objection<\/h2>\n\n\n\n

Du wurdest gesperrt? Nutze Banned?<\/a><\/strong>. It contains the required information and the separate objection process. Don\u2019t create multiple reports, tickets and direct messages on the same case at the same time.<\/p>\n<\/div>\n\n\n\n

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VIP, Purchase or Activation<\/h2>\n\n\n\n

Check order and product in My account area<\/a><\/strong>. If VIP activation is missing, the order number, product, server and game ID used are required. Payment data and account passwords do not belong in Discord messages.<\/p>\n\n\n\n

The available packages and limits are on the VIP page<\/a><\/strong>. VIP does not influence a moderation decision.<\/p>\n<\/div>\n\n\n\n

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Hosting, CRCON and Services<\/h2>\n\n\n\n

For a new server or technical support you open Hosting & Services<\/a><\/strong>. A good request mentions game, platform, region, slots, mods, existing stand and desired care.<\/p>\n\n\n\n

Existing hosting customers also specify instance or product, time of issue and last relevant change. Access data will only be transmitted via the agreed secure route.<\/p>\n<\/div>\n\n\n\n

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Community or partnership<\/h2>\n\n\n\n

An existing community or a new joint project Community Registration<\/a><\/strong> before. For a pure group search, however, you use Find players<\/a><\/strong>.<\/p>\n<\/div>\n\n\n\n

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General request<\/h2>\n\n\n\n

If none of the specialized paths fit, use the Contact<\/a><\/strong>. Choose the appropriate category there and describe the desired action. The press, cooperation and general organisational issues belong there.<\/p>\n<\/div>\n\n\n\n

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This is a good support request.<\/h2>\n\n\n\n

A technical or organizational request is easier to process if it has this structure:<\/p>\n\n\n\n