Use the contact for general organizational questions, collaborations, press or concerns that cannot be assigned to any specialized process. Server failures, reports, banning appeals and hosting requests have their own ways and get to the right place faster.
Status
First check
Known disturbances are made visible before an individual request.
Details
Schneller helfen
Game, error picture and already tested steps belong in the request.
Route
Richtig ankommen
Technology, moderation and general questions are not mixed together.
Choose the appropriate contact route
General request
For questions about the website, about FLN or about a topic without its own support process. Briefly describe the context and what outcome you expect.
Community and cooperation
Are you representing a gaming community or planning a joint project? Utility Community Registration. There, the game, team, infrastructure and goal are queried in a structured manner.
Hosting and Services
For Gameserver, CRCON, Managed Services or the Report Bot, the direct route leads to Hosting & Services. Named game, region, slots, mods and desired scope of care.
Press and cooperation
Named medium or organization, topic, planned publication period and the desired information. Only attach relevant links and do not send large unsolicited attachments.
Legal request
Legal notices and published mandatory information are provided in the area Legal provisions bundled. Legal texts are not changed via general editorial forms.
These concerns do not belong in the general form
- Server offline or join error: Status and Technical problems
- Players report: Report Info
- Ban objection: Banned?
- VIP or order: Support and My account
- Looking for players: Find players
As a result, sensitive moderation cases are not distributed in general mailboxes and technical messages contain the correct information from the outset.
Then you write a useful message.
Start with the specific concern. Name relevant page, game, product or project. Afterwards, briefly explain what has already happened and what action you expect.
Beispiel:
On the Minecraft page, the Modpack link refers to a version that is no longer available since the last update. Please check the link and the specified version status.
This message is easier to edit than “your website won’t work” because the page, problem and desired correction are clear.
Links, files and screenshots
Link the affected page, product or project directly if there is a link. Screenshots should show only the relevant section and still contain enough context to keep the situation understandable. Large videos or large log files are not attached to a general request without request. First, describe what is in it and why the file is necessary for the request.
In the case of cooperation or press inquiries, a website, a public profile and a brief classification of the project are usually sufficient. A complete presentation archive is not required for the first contact.
What Happens After Sending
The request is assigned according to the selected category. In the absence of important information, a query may be necessary. If the request is better processed via a specialized process, you will receive a reference to support, report, ban objection, community registration or hosting request.
Send corrections or additions as possible in response to the same conversation. New messages with a changed subject can come in as a separate process and make the assignment more difficult. In the case of time-critical information, mention a specific date instead of phrases such as “soon” or “as soon as possible”.
Security and data protection
Do not send passwords, tokens, private keys, complete payment details or unnecessary personal documents. If access is required for technical cooperation, FLN agrees on a secure transmission path.
Receipts and screenshots must blacken sensitive data. Do not post any personal data of other players in a general contact request.
Discord as a community channel
Discord is suitable for group search, short community questions and event coordination. Confidential moderation cases, legal requests, payment problems and access data do not belong in public or general Discord channels.
The current community entry is on the Community page.
Feedback
An automatic acknowledgment of receipt can document the receipt. It is not yet a substantive answer. No blanket immediate processing is promised. Multiple messages on the same topic make it difficult to assign.
Frequent questions about contact with FLN
Which way of contact is right for my concern?
First, classify your topic as community, hosting, support, fair play, or general request. The central Supportseite leads to specialized processes. As a result, technical errors, reports and collaborations do not end up in the same queue.
Can I report a player via the general contact form?
Use it for this Players report. There, servers, time, participants and documents are recorded in a structured manner. This protects sensitive information and gives the moderation team a usable basis.
What information should my message contain?
Specify a clear subject, the affected area, your goal and all the information necessary for assignment. In technology, error text and time are included; in projects, game, team, status and desired cooperation.
Can I send links, screenshots or files?
Only if they are necessary for the specific concern. Remove unnecessary personal data and use the secure means of transmission provided. Public links and chat channels are not a substitute for a protected reporting process.
Can I also reach FLN via Discord?
Discord is good for community entry and orientation. Binding reports, banning objections, sensitive data or technical processes should nevertheless use the process provided for them so that they can be processed in a comprehensible manner.
How quickly does Frontline respond to requests?
The response time depends on the topic and the load. Technical specifications and a clear subject help to assign the request directly correctly.
Can I request hosting via the contact form?
Yes. Named game, approximate slot number, mods and desired scope of care. We will contact you with the next meaningful steps.
Welche Informationen darf ich niemals mitsenden?
Do not send passwords, tokens, private keys or complete payment details. For technical evidence, blackened sections are sufficient.
A message that arrives
The general contact is intended for topics that do not have their own secure process. Briefly write who you are, what it is about and what outcome you want. A clear subject and a concrete reference to FLN help more than a very long introduction.
Reports, ban appeals and sensitive account data do not belong in a general form or a public Discord channel. Use the linked paths for this. In this way, personal information remains protected and the responsible team receives exactly the information it is allowed to process.
Choose your contact path
Choose a suitable contact route – Ordne dein Anliegen zuerst dem richtigen Bereich zu.
Prepare a hosting request – Beschreibe ein Server- oder Community-Projekt mit klaren Anforderungen.
Impressions