Not every problem belongs in the same form. A server failure requires information other than a ban objection, a VIP issue, or a hosting request. Choose the appropriate area so that your message arrives where it can be edited.
Status
First check
Known disturbances are made visible before an individual request.
Details
Schneller helfen
Game, error picture and already tested steps belong in the request.
Route
Richtig ankommen
Technology, moderation and general questions are not mixed together.
Server offline or disruption
Check it first. Status. There are known failures, maintenance and affected components. If no disturbance is entered, open Technical problems Do the game-related checks.
Keep the server name, time, platform and exact error message ready. “Server does not work” is not enough for a technical assignment.
Join, mods, version or lag
For server browser problems, mod mismatch, incorrect versions, timeouts, voice problems and lag Technical problems responsible. There you will find secure first steps and the required support data.
Arma Reforger also helps Server-Join Guide. For Minecraft you check version, modloader and the modpack specified on the server side.
Players report
A possible violation of the rules you report about Report Info Or the report bot included there. Name game, server, time, player and specific situation. Public allegations in the Discord are not a substitute for a report.
A report is not an automatic ban decision. The moderation team shall review the available information.
Ban objection
Du wurdest gesperrt? Nutze Banned?. It contains the required information and the separate objection process. Don’t create multiple reports, tickets and direct messages on the same case at the same time.
VIP, Purchase or Activation
Check order and product in My account area. If VIP activation is missing, the order number, product, server and game ID used are required. Payment data and account passwords do not belong in Discord messages.
The available packages and limits are on the VIP page. VIP does not influence a moderation decision.
Hosting, CRCON and Services
For a new server or technical support you open Hosting & Services. A good request mentions game, platform, region, slots, mods, existing stand and desired care.
Existing hosting customers also specify instance or product, time of issue and last relevant change. Access data will only be transmitted via the agreed secure route.
Community or partnership
An existing community or a new joint project Community Registration before. For a pure group search, however, you use Find players.
General request
If none of the specialized paths fit, use the Contact. Choose the appropriate category there and describe the desired action. The press, cooperation and general organisational issues belong there.
This is a good support request.
A technical or organizational request is easier to process if it has this structure:
- Betroffener Bereich: Game, server, product or community project
- Zeitpunkt: When did the problem occur?
- Error or concern: Specifically and reproducibly described
- Already checked: Status, restart, version, modset or other steps
- Desired result: Information, correction, technical examination or offer
Screenshots only help if they show relevant information. Black access data, e-mail addresses, IP-internal data and other sensitive content.
Security
FLN does not ask for passwords, private keys, API tokens or full payment details in the first contact. Do not share such information through public channels. If an access is necessary for a technical work, a secure process is agreed.
Antwortzeiten
No blanket immediate or 24/7 response is promised. Known major disturbances are communicated via the status page. Multiple parallel messages do not speed up editing and make it difficult to assign.
Frequent questions about FLN Support
How do I find the right support route?
First, classify whether it’s status, technology, report, ban, VIP, hosting or community. This page leads to every specialized process. The right input saves queries and protects sensitive data.
What information speeds up a technical examination?
Name service or server, time, platform, version, exact error text and already tested steps. With mods, the specific modset is part of it. The detailed checklist is under Technical problems.
How fast does FLN Support respond?
The processing depends on the topic, available information and the responsible team. Avoid invented guarantees and multiple messages. A complete request can usually be classified faster than several short messages without a connection.
Where do I report an acute violation of the rules?
Nutze Players report and reliable usable information. A support ticket without a server, time or involved name can hardly reliably assign an ongoing incident.
What data should I never post publicly?
Do not publish passwords, tokens, private addresses, full credentials or sensitive receipts. For this, use only the intended protected process. Support will not ask you to write secrets to a public channel.
Does support also help with account and order questions?
Yes. Enter the order in question or the username, but never send your password or complete payment details.
Can I send screenshots or logs?
Yes, if they are necessary for the diagnosis. First, remove tokens, private IP addresses, email addresses, and other sensitive information.
Where do I report an acute server failure?
Use the intended support channel and name the game, server and time. First, briefly check the public status page.
We want to get you back in the game
Support works best when your message lands directly at the right process. A join error needs version, platform and error message. A report needs server, time and player reference. A hosting request, on the other hand, needs project goal and responsibilities. The selection at the beginning saves questions and thus time.
Briefly describe what you wanted to accomplish, what happened instead, and what you’ve already checked. You don’t have to be a tech professional. Accurate observations help more than guesses. For known disorders, it is often enough to track the status and rejoin later.
Find the fastest way to help
Examine technical problems – Arbeite die passenden Checks für Join, Mods, Voice oder Verbindung durch.
View current system status – Prüfe zuerst, ob FLN bereits an einer Störung arbeitet.
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